Like Credit But Debit a Vivid Prepaid Mastercard
That Fits Your Lifestyle

Call the shots in your life. You work hard. You have dreams and aspirations. Singapura Finance helps you get
there. It’s your call. It’s your card. It’s your vivid life!

Your trusted Singaporean finance company since 1950, we now make online and offline shopping easier and safer with Singapura Finance’s Vivid Savings Account#1 and Vivid Prepaid Mastercard#2 , the new savings account that allows you to have full control over the cash that you want to transfer to your e-wallet and spend worry-free.

Open a Vivid Savings Account today, get your Vivid Prepaid Mastercard and start enjoying higher savings
interest rate of up to 1.30% p.a. That’s up to 1.30% earned interest with NO multiple qualifying conditions.

8 Perks for Your Enjoyment

Higher Interest Rates

Gain more when you save more

Save more with your Vivid Savings Account. Earn up to 1.30% p.a. interest. One of the highest savings interest rates in town with no multiple conditions to fulfill, for you to earn higher interest rate.

No Income Statement Required

An inclusive card

The Vivid Prepaid Mastercard is an all-inclusive card for everyone from young to old. No requirement for a minimum income to apply and available for everyone from the age of 16.

Zero Fall Below Fee

Maximum benefits, minimal strings attached

All you need to fulfil for a Vivid Savings account is $500 deposit to activate and thereafter to maintain a minimum of $200 in your account. No need for salary credit, no minimum card spending, no online investment and no minimum banking transactions.

Online Application and Deposit

No need for over-the-counter transactions

No lengthy wait at the counter to open the Vivid account or to deposit your money. All application can be done online and deposit can be made easily via various mode of e-payment such as PayNow, AXS and e-Nets.

Retail Shopping

Tap and go with Mastercard contactless

A simple tap of your card is all it takes to pay at checkout and for your rides.

Online Shopping

Safer than cash

Linked to your Vivid Savings account via an e-wallet. Protect the money in your Vivid Savings account if your online shopping account is compromised. And with dynamic CVC, a new CVC will be generated for every online transaction ensuring greater security against cyber hacking and fraud.

Keeping Track of Your Transactions

Easy to manage via Vivid e-Wallet app

Go green. A simple login to the Vivid e-Wallet App gets you your full list of card and wallet transaction history.

Request for your Vivid Savings account balance and statement anytime, anywhere via SMS.

No paper statement or passbook updating.

Fraud Prevention and Loss Protection

Instantly transfer money from card to Vivid e-Wallet app

Vivid Prepaid Mastercard security feature together with the e-Wallet App enables you to transfer money out from the card back to the app anytime, reducing chances of fraud and loss when the card is misplaced or stolen.

And even if you didn’t discover the loss earlier, the maximum loss is limited to the funds available on the card.

Why VIVID?

Unlike other savings accounts that offer high interest rate, the Vivid Savings Account does not have multiple
conditions to earn the high interest rates or complicated interest tiers.

As for the Vivid Prepaid Mastercard, unlike credit or debit cards, there are no minimum income requirements, no annual fees, no monthly bills, or late payments penalty charges to worry about. You spend only what is on the card. And unlike conventional cards, the Vivid Prepaid Mastercard comes with a dynamic CVC making it safer for online shopping.

Vivid Savings Account Interest Rates

* Interest rates quoted are subject to change at any time without prior notice. Terms and conditions apply.
^ Interest rate is calculated based on each end day balance in your Vivid Savings Account and credited at the end of the month.
*** The entire Vivid Account balance will be calculated at 0.25% (P.A) if it exceeds S20,000 (including interest credit).

How does the interest rate work?

Eg: You maintain your savings with no withdrawals daily between October – December

* The entire Vivid Account balance is calculated at 0.25% (P.A) as it exceeds $20,000 after the credit of interest.
These calculations are for illustrative purposes only and are not representatives, warranties or assurances of the actual interest credited.

Terms & Conditions - VIVID ACCOUNT REFERRAL PROGRAM

  • The Vivid Referral Program is valid between 1 February 2021 to 30 September 2021 both dates inclusive.
  • A Referrer must be an existing Vivid Savings Account holder before he/she can refer Referee or someone or Referred Person (“New Customer”) to open a Vivid Savings account.
  • The New Customer must not be an existing Vivid Savings Account holder or has closed a Vivid Savings Account within the past 12 months.
  • The Referrer will receive a $5 Cash Credit to their Vivid Savings Account for every successful referral.
  • The referral is considered successful when:
    • The New Customer submits a Vivid Account Application online indicating the Referrer’s mobile number under the “Referral” column within the Promotional period; and
    • The New Customer’s Vivid Savings Account is successfully registered and activated with a minimum of SGD500 initial deposit.
    • The new customers cannot refer themselves for this Promotion.
  • Upon successful referral, the Cash Credit will be credited to the Referrer’s Vivid Savings Account after Singapura Finance determines at its absolute discretion that the criteria under this Referral Program have been met.
  • To ensure the confidentiality of Singapura Finance Vivid Account customers, Singapura Finance will not be able to disclose the status of the application to anyone other than the New Customer.
  • For the avoidance of doubt;
  • Referrers will not be entitled to receive the Cash Credit if:
    1. He or she is not an existing Vivid Savings Account holder OR
    2. The New Customer is an existing Vivid Account Holder; OR
    3. The New Customer had previously closed a Vivid Savings account within the past 12 months.

Terms & Conditions - VIVID E-WALLET APP DOWNLOAD

  • Vivid E-Wallet App Download campaign is valid between 1 February 2021 to 30 September 2021 both dates inclusive.
  • Upon activation of the new Vivid Savings Account, the Account Holder will receive a $10 Cash Credit to their Vivid Savings Account when they have successfully downloaded and activated the E-Wallet App.
  • This campaign is considered successful when:
    • The applicant submits a Vivid Account Application online within the Promotional period; and
    • The applicant is not an existing Vivid Account holder or has closed a Vivid Savings Account during the past 12 months.
    • The Vivid Savings Account is successfully registered and activated with a minimum of SGD500 initial deposit to the Vivid Savings Account.
    • Successfully downloaded and activated an the E-Wallet App.
  • The cash credit will be credited to the successful applicant’s Vivid Savings Account after Singapura Finance determines at its absolute discretion that the criteria under this campaign have been met.

How to Apply

Open a new savings account online, anytime, anywhere at your convenience. Simply use your SingPass to login and apply.

Receive a confirmation email for your approved account application. Follow the instructions to download the Vivid App in Apple Store or Google Play to create and activate your e-Wallet.

Your Vivid Prepaid MasterCard will be sent to your registered mailing address within 14 working days. Log in to your Vivid App, activate your card and start using!

Eligibility:

Open a Vivid Savings account with an initial deposit of $500

Age: 16 years and above

Nationality: Singaporean and PR only

Deposit Insurance Scheme

#1 Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$75,000.00 in aggregate per depositor per Scheme member by law.
For a complete listing of the insured deposit, please click here.

#2 Funds stored on the e-Wallet and/or any Mobile Wallets and the Vivid Prepaid Mastercard and/or any stored value Cards provided by us are not insured deposits under the Deposit Insurance and Policy Owners’ Protection Schemes Act (Chapter 77B of the Singapore Statutes) and are ineligible for protection by the Deposit Insurance Scheme.

*Interest rates quoted are subject to change at any time without prior notice. Terms and conditions apply.

Vivid FAQ

Top 5 Frequently Asked Questions

What is this Vivid Prepaid Mastercard? Is it a credit card?

The Vivid Prepaid Mastercard is a prepaid card jointly issued by Singapura Finance Ltd and MatchMove Pay Pte Ltd under the Mastercard brand name. It can be used on any Mastercard Point-of-sale worldwide and online shopping as a payment option. It is not a credit or debit card. For more details, please refer to the FAQ on the Vivid Prepaid Mastercard below.

Can I transfer money from my Vivid Savings Account, E-Wallet or Vivid Prepaid Mastercard to another bank account with another financial institution?

No. This option is currently not available.

Can I withdraw money from my Vivid Savings Account, E-Wallet or Vivid Prepaid Mastercard at the local ATM in Singapore?

No. This option is currently not supported.

How do I check the balance of my Vivid Savings Account?

You can send a SMS request to request for the balance of your Vivid Savings Account or your transaction history. For more details, please refer to https://www.singapurafinance.com.sg/services.php. We will also send monthly statement to your registered email account.

I have never heard of Singapura Finance. How safe is my money with you?

Singapura Finance is a licensed finance company under the Finance Companies Act. We have been established since the 1950s and is listed on the SGX. Singapura Finance is a scheme member of the Singapore Deposit Insurance Corporation and all deposits place with us are protected under the Singapore Deposit Insurance Scheme for up to $75,000.00 per account.

Questions Relating To Vivid Savings Account

What is the Vivid account?

The Vivid account is a savings account that offers one of the highest savings interest rate in Singapore.

How is it different from your traditional/usual savings account?

This is an online account which you can open online and perform transactions without the need tp visit our customer centre. It comes with an optional e-wallet and a Vivid Prepaid Mastercard to facilitate cashless transactions.

Why is the interest rate high?

The Vivid savings account is an online account that requires minimum human interaction. As we save on manpower and other incidental costs, we are able to return to you the value as higher interest. For the same reason, we discourage over counter transactions and hence will charge customer for each transaction performed over the counter with our tellers. However, at the current moment, over counter transaction fees will be waived until 31 December 2021.

Is there any catch? Terms and conditions to qualify for the higher interest rate?

There is no multiple qualification conditions. The only 2 requirement are the initial minimum amount to open the account is $500 and you must maintain a minimum balance of $200 at all time. If for whatever reasons your balance fall-below $200, we must request that you close the account. Terms and conditions for early closure or termination applies.

Who can apply for Vivid account?

Singaporean or Permanent Residents aged 16 years old or older.

Can I open this account with my spouse or parents?

No. Vivid account can only be opened in single person’s name

What is the initial deposit? Minimum amount to open the account?

Initial deposit of $500 is required to activate the account. After which, the minimum of $200 must be maintained.

Is there any fall below fee if my balance falls below the required amount?

As this is a savings account, there will not be any fall below fee charged, however a minimum balance of $200 must be maintained in your account at all times.

Can I open Vivid account at any Customer Centre?

You can open the account from the comfort of your home or office using your own mobile devices or computer. However if you need assistance, our friendly customer service officers at the various Customer Centre can assist and guide you through the process of VIVID application online using your mobile or portable devices.

Where do I locate your customer centers and what are their opening hours?

You may locate our wide network of Customer Centers with their respective operating hours at the following link https://www.singapurafinance.com.sg/locate_us.php.

I have submitted my application online. When will I be notified of my account status?

Applicants will be notified of the account status within 3-5 calendar days via SMS and Email. Thereafter, you need to complete the steps mentioned in the email.

I have forgotten my Singpass account. Can I open the account without one?

Your Singpass account is needed to allow MYINFO to retrieve personal data to pre-fill the relevant fields for account opening. Please visit https://singpass.gov.sg and follow their instructions to reset your account.

Why can’t I edit my information on the pre-filled fields on the application page?

Information are retrieved from directly from the government web-site at MyInfo, kindly visit MyInfo or contact the relevant government agency to update your latest information.

My details pre-filled on the application is not correct/up to date. How do I update it?

If the information is incorrect, kindly visit MyInfo or contact the relevant government agency to update your latest information.

I am an active user of Vivid account, Just updated MyInfo with the change of information. Why isn’t this reflected in my Vivid Account ?

MyInfo currently does not share nor notify changes of information of their members. Please proceed to https://singapurafinance.com.sg/services.php and use MyInfo to update your contact information with us.

Why was my application rejected?

All applications go through an approval process. For confidentiality purposes, we are unable to reveal why your account application was unsuccessful.

Can I deposit/withdraw my money over the counter?

In line with our Government’s policy towards a cashless society, we have enabled deposit to your Vivid Savings accounts through various online means such as Paynow, eNets and AXS.

Customers are also encouraged to make use of the Vivid Prepaid MasterCard to perform transactions without having to visit the customer centre.

There will be a $3 fee per transaction if you wish to perform a deposit/withdrawal over the counter. Transaction fee is currently waived till 31 December 2021.

How do I activate my account?

Simply transfer a minimum deposit of S$500.00 via PayNow or through any of our eServices to activate your account. For more information on our eServices, please visit: https://www.singapurafinance.com.sg/services.php.

I have activated my account but I did not receive my VIVID card!

Your Vivid card will be mailed to your registered address or mailing address within 7-14 days after the creation of your e-Wallet on the mobile application and the successful activation of your account, which ever later. Watch for our SMS and eMail Notification.

I have submitted multiple applications due to an update of details. What should I do?

Kindly contact the helpdesk or visit www.sfl.sg to submit an enquiry form.

Why am I receiving SMS and Email reminders to upload my signature?

Your signature is still required in the event that you wish to perform transactions over the counter.

I would like to place a fixed deposit using my Vivid funds. Do I have to pay for the transaction fee?

There will be no transaction fee imposed for placement of fixed deposit debiting directly from your Vivid account. Please visit our customer centers to establish the instructions.

Can I close my account 3 months later?

There will be an early closure fee of $55 for account closed within 6 months. $25.00 for the Vivid Savings account and $30 for early termination of the Vivid Prepaid MasterCard.

I wish to close my vivid account. How do I do that?

Firstly, please ensure you have already uploaded a signature for your account. Please visit any of our customer centers to close your Vivid account. Do note that your Vivid E-wallet and Vivid card will automatically be terminated once your account is closed.

I have xxxx dollars in my Vivid Savings account. Is it covered by the Singapore Deposit Insurance Corporation (SDIC)?

Yes. Your deposit with Singapura Finance Ltd is cover under SDIC for up to S$75,000.00 for each individual.

I did not receive my Vivid Savings account passbook.

The Vivid Savings account is an online account. No physical passbook will be issued. You may request for your statement online through our SMS e-services at https://sfl.sg/services.php (SMS Banking).

I have an existing savings account with SFL. Can I convert this to the Vivid account?

No. This option is not available. You will have to close the existing account at our customer centre and open the Vivid account online separately or you can choose to keep the existing Savings account.

Can I make payment via interbank giro from my Vivid Savings account to 3rd parties such as Singtel, SP etc?

No. This option is currently not available.

Can I make payment from my Vivid Savings account to 3rd parties using PayNow, eNets or Fast Transfer?

No. This option is currently not available.

Can I make payment from my Vivid Savings account to my friend?

You may do so via the Vivid e-wallet, provided your friend also has a Vivid Savings account with the e-wallet app installed.

I deposited $XXXXX via AXS and/or eNets to my Vivid Savings account at hh:mm:ss this morning. However, I still cannot see the new balance in my account. Why is this so?

Deposit made through 3rd party e-payment providers are received by us on a batch basis. As such, we are not able to credit the money to the Vivid Savings account immediately. As a general rule, deposit received before 4 pm on a working day will be credited to the account on same day. Payment received after 4 pm on a working day or on a weekend/public holiday will be credited on the next working day.

I deposited $XXXXX via PayNow to my Vivid Savings account at hh:mm:ss this morning. However, I still cannot see the new balance in my account. Why is this so?

As deposit made through PayNow does not have a fixed format reference field, we need to verify each payment via PayNow before crediting the money to the Vivid Savings account. As such, the crediting will not be immediate. As a general rule, deposit received before 4 pm on a working day will be credited to the account on same day. Payment received after 4 pm on a working day or on a weekend/public holiday will be credited on the next working day.

Is there any cap on the amount that I can transfer from my Vivid Savings account to the E-Wallet/Vivid Prepaid Mastercard?

You can only transfer a maximum of $500.00 per day from your Vivid Savings account to your E-Wallet.

Questions Relating To Vivid e-Wallet

What is the Vivid e-Wallet?

The Vivid e-Wallet is an app that you install on your mobile device that will enable you to manage your Vivid Savings account such as transferring money from/to your Vivid Savings accounts and to your Vivid Prepaid Mastercard.

What can I do with the Vivid e-Wallet?

With the Vivid e-Wallet, you will be able to view your transactions performed on Vivid Prepaid Mastercard, transfer funds to/from your Vivid Savings account to the e-Wallet and/or Vivid Prepaid Mastercard. You can also block/suspend the Vivid Prepaid Mastercard if you misplace it.

Who is eligible for SFL Vivid e-Wallet?

All Vivid Savings account opening will have to install the Vivid e-Wallet on their mobile application to facilitate the transfer of money from the Vivid Savings account to the Vivid Prepaid Mastercard.

Can I don’t install the Vivid e-Wallet?

You need the e-Wallet to manage the card and perform necessary digital transactions. Without the e-Wallet, you will not be able to make use of all the digital functions of the account.

How can I top up my Vivid e-Wallet?

You can top up/load your Vivid e-Wallet by selecting “Top Up” on the home tab from the mobile application. The action of “Top-up” is a withdrawal from your Vivid Savings Account and direct crediting to your e-Wallet. Hence the bank will send you an OTP at your registered mobile number to validate your transaction request.

Is there a maximum/minimum amount that I can top up to my w-wallet from my Vivid savings account?

The minimum amount is $20.00 and the maximum amount is $500.00 per day.

I have transferred/top up $XXXX from my Vivid Savings account to my e-Wallet/Vivid Prepaid Mastercard. Is this amount covered under SDIC?

The SDIC will only cover your deposits in the Vivid Savings Account. Funds stored in the e-Wallet and/or Vivid Prepaid Mastercard is not insured by SDIC.

I have $3000 in my e-Wallet. Is it covered by SDIC?

SDIC only covers your deposits in your Vivid Savings Account. Funds stored in e-Wallet and Cards are not insured by SDIC.

What is the maximum amount that I can store in my Vivid e-Wallet?

The maximum amount allowed to be stored in the Vivid e-Wallet at any one time is $3,000. This is shared between the amount in the Vivid Prepaid Card and the total in both cannot exceed $3,0000.

Where do I view my Vivid e-Wallet balance?

Vivid e-Wallet balance will appear on the main menu / home page mobile application.

Do note that your e-Wallet balance and Vivid Prepaid Mastercard balance may be different as you can allocate different amount between the e-Wallet and the Vivid Prepaid Mastercard.

Can I use the money in my e-Wallet to pay for purchases such as Grab ride, online shopping etc?

No you can’t. The e-Wallet is strictly to function as a bridge between the Vivid Savings account and the Vivid Prepaid Mastercard and cannot be used for 3rd party purchases or transactions.

What happens if I would like to close my e-Wallet?

Simply offload the value in your card to your e-Wallet. Once the full balance is reflected on your e-Wallet, select “Deposit to Vivid Savings Account “to transfer the remaining balance in your e-Wallet to your Vivid Savings Account.

Thereafter, to perform account closure, you will need visit your nearest Singapura Finance Ltd customer centre. Visit https://sfl.sg for your nearest customer centre location. Before visiting the customer centre, please ensure to update your signature online.

Questions Relating To The Vivid Prepaid Mastercard

What is the Vivid Prepaid Mastercard?

The Vivid Prepaid Mastercard is a fully functional prepaid card jointly issued by Singapura Finance Ltd and MatchMove Pay Pte Ltd under the Mastercard brand name. It can be used on any Mastercard Point-of-sale worldwide and online shopping as a payment option.

How is the Vivid Prepaid Mastercard different from a credit card?

A credit card is a payment card that is issued by a bank (the card issuer). The card issuer will grant a revolving line of credit to the cardholder. The cardholder can utilize up to the full extent of the revolving line of credit. The cardholder will have to pay the amount used and interest at specific interval as stipulated under the card agreement.

The Vivid Prepaid Mastercard is a payment card issued by Singapura Finance Ltd and MatchMove Pay Pte Ltd. The cardholder can load/top up the card with any amount of money from his Vivid Savings account and use the card for payment options. The money used is deducted from the amount loaded and there is no need for the cardholder to “repay” the money or interest.

How is the Vivid Prepaid Mastercard different from a debit card?

A debit card is a payment card that is issued by a bank (the card issuer) and which is linked directly to the cardholder’s savings account with the card issuer. The cardholder can utilize up to the full extent of the monies in the savings account. There is no need for the cardholder to “repay” the money or interest.

The Vivid Prepaid Mastercard is a payment card issued by Singapura Finance Ltd and MatchMove Pay Pte Ltd. The cardholder can load/top up the card with any amount of money from his Vivid Savings account and use the card for payment options. The money used is deducted from the amount loaded and there is no need for the cardholder to “repay” the money or interest.

What is the advantage of having a Vivid Prepaid Mastercard as compared to a credit card/debit card?

The main advantage of a prepaid card is that in the event that a prepaid card is stolen or the account hacked into, the amount of loss is limited to the amount remaining on the card unlike In the case of a credit card where the loss can be up to the full amount of the credit limit unutilized or the full amount in the savings account in the case of a debit card.

For the Vivid Prepaid Mastercard, the cardholder can limit his loss even earlier by unloading the money in the Vivid Prepaid Mastercard to the Vivid e-Wallet.

There is no minimum income requirement to apply for a VIVID PREPAID MASTERCARD unlike a credit card where current legislation requires the cardholder to have a minimum annual income of $30,000.00 to qualify for a credit card.

The Vivid Prepaid Mastercard also comes with a dynamic CVC for online purchases. This means if the card is lost or your online shopping account is hacked, the fraudster will not be able to use the card since there is no CVC.

Why should I apply for the Vivid Prepaid Mastercard instead of any other prepaid card?

Unlike any standalone prepaid card, the Vivid Prepaid Mastercard is linked to your Vivid Savings account through the e-Wallet and you can easily transfer funds to and fro. Most prepaid card will not allow you to unload the money in the card once you have top up.

The Vivid Prepaid Mastercard also comes with a dynamic CVC for online purchases. This means if the card is lost or your online shopping account is hacked, the fraudster will not be able to use the card since there is no CVC.

How can I get my Vivid Prepaid Mastercard?

The Vivid Prepaid Mastercard comes with the Vivid account application and will be mailed to your registered address with SFL within 7-14 days after creation of your e-Wallet account.

Can I apply for a Vivid Prepaid Mastercard without opening a Vivid Savings account?

No you can’t. The Vivid Prepaid Mastercard is a by-product of the Vivid Savings account and cannot be applied for separately.

I am a retiree/unemployed. Can I apply for the Vivid Prepaid Mastercard?

Yes you may as long as you open a Vivid Savings account. In fact the Vivid Savings Account is particularly suitable for retiree and senior citizens who no longer qualify for a credit card but wish to enjoy the conveniences of a credit card and enjoy high interest at the same time.

I have received my Vivid Prepaid Mastercard. How do I activate it?

You are required to log in to your account using the mobile number and email registered with SFL to use the mobile application.  Enter your 12 digit card kit number provided in the welcome kit to activate your new Vivid Prepaid Mastercard.

Can I perform a cash withdrawal from local ATM machine?

No. Singapura Finance Ltd do not operate any physical ATM currently. In line with the government policy of promoting a cashless society, cash withdrawal from other financial institutions’ ATM machine is not a default option.

Can I perform a cash withdrawal from overseas ATM machine when travelling?

Yes you can but you will need to request for a pin. A fee of $5 is chargeable each time, to enable or reset the pin and the fee will be deducted from your account. In addition, the ATM operating banks will imposed a fee for each transaction performed at their ATM. For more details on the related charges, please refer to https://sfl.sg/charges.php. To request for a pin, please call our hotline at 6880 0688 during office hours. The $5 fee will be debited from your Vivid Savings account and the pin will be sent to you directly via SMS.

How do I top up/add value to my Vivid Prepaid Mastercard?

You can load your Vivid Card through Vivid e-Wallet with the following steps:

Tap “Cards” tap, Tap “Load” button.

What is the maximum amount that I can store in my Vivid Prepaid Mastercard?

The maximum amount allowed to be stored in the Vivid Prepaid Mastercard is $3,000. This is share between the amount in the Vivid e-wallet and the total in both cannot exit $3,0000.

How do I transfer funds from Vivid Prepaid Mastercard to Vivid e-Wallet?

Tap on the “Cards” tab. Select the card you wish to unload and tap the “Unload” button.

My Vivid Prepaid Mastercard has been debited for a purchase with an “unsuccessful“ order status. What should I do?

The amount will be credited into the wallet/card immediately in case of reversal. In case if the transaction is settled, the process of refund through Mastercard network could take up to 7-14 days.

Can I use the Vivid Prepaid Mastercard for travelling on bus/mrt?

Yes you can. You just need to tap and go.

How can I view my fare on the Vivid Prepaid Mastercard?

You will be able to view the details of each transaction in the SimplyGo account on the TransitLink SimplyGo Portal or TL SimplyGo mobile app after you have added in the Vivid Prepaid Mastercard as one of the cards for use on public transport.

Are there any charges to the fares when using my Vivid Prepaid Mastercard for transit?

The fares charged using the Vivid Prepaid Mastercard and all locally-issued contactless bank cards are the same as existing card fares.

Will the fare amount be displayed on the fare reader when I tap to exit using my Vivid Prepaid Mastercard?

When using your Vivid Prepaid Mastercard for transit payment, the fare reader will display “Bank Card Usage” when you tap to enter/exit.

How will my transit fares be charged?

The fares will be accumulated to Vivid Prepaid Mastercard for up to 5 days, or after every 21 transactions*, or after a total of $15 is spent, whichever is earlier.

The accumulated amount will be posted as “BUS/MRT” transactions after 3 days.

Why is there an earmarked amount on my card?

A pre-authorisation fee of S$0.10 will be initiated after a posting of payment is made to the card used at the point of boarding. The pre-authorised amount is performed to ensure that your card is valid and reflected as the earmarked amount on your card.

Can I use the Vivid Prepaid Mastercard for online purchase?

Yes you can. The Vivid Prepaid Mastercard is accepted on all sites that accepts Mastercard payment.

I key in the CVC “888” on the back of the card for my online purchase and the purchase was rejected. Why is this so?

The CVC “888” is not the actual CVC. For your protection against fraud, the Vivid Prepaid Mastercard has a dynamic CVC. For online purchase, you just need to press the “Generate CVC” on the e-Wallet app to generate a new CVC for each purchase.

Can I add the Vivid Prepaid Mastercard to other online merchants’ ewallet like Grabpay Wallet, Lazada Wallet?

Generally you should be able to add the Vivid Prepaid Mastercard to most online merchants’ payment ewallet. When adding the details of the Vivid Prepaid Mastercard, you will have to request for the CVC by pressing the “Generate CVC” on the e-Wallet app to add your card to the ewallet of other online merchants.

Can the Vivid Prepaid Mastercard be used with other online payment wallet such as GPay, Samsung Pay or Apple Pay?

You can add the Vivid Prepaid Mastercard to GPay and Samsung Pay. Apple Pay is currently not supported.

Do I need to sign on the back of the Vivid Prepaid Mastercard?

No. From October 2018 Mastercard no longer requires a signature on the back of a Mastercard or for merchants to collect a signature on checkout. However, it is advisable for you to do so as a measure against fraud.

I lost my Vivid Prepaid Mastercard. How do I block the card?

You should immediately unload/transfer any remaining money in the Vivid Prepaid Mastercard to your Vivid e-Wallet. Thereafter, you can request for a new Vivid Prepaid Mastercard.

Questions Relating To The Vivid Savings New Account Opening Promotion

When is the qualifying period for the Vivid Savings New Account opening promotion?

The Vivid New Sign up Campaign is valid from 1 February 2021 to 30 April 2021 both dates inclusive or such extended period as Singapura Finance Ltd may decide.

What is the promotion about?

Each New Vivid Account Holders will receive $10 cash credit to their Vivid Savings Account for every successful sign up and activation of the account.

What is considered “successful sign up”?

The sign up is considered successful when:

1. The applicant submits a Vivid Account Application online within the Promotional period; and

2. The applicant do not own a Vivid Account, or is an existing Vivid Account Holder for the past 12 months.

3. The Vivid Savings Account is successfully registered and activated with a minimum of SGD500 initial deposit to the Vivid Savings Account.

When will the cash incentive be credited to the Vivid Savings Account?

New Sign Up cash credit will be credited on the 15th of each month.

I have opened a new Vivid Savings Account last month but have not receive the cash incentive yet.

You will not be entitled to receive the cash credit if:

1. You are an existing Vivid Savings Account Holder; and/or

2. Has closed a Vivid Savings Account within the past 12 months.

3. The Vivid Savings Account was not opened within the promotion period.

Questions Relating To The Vivid Savings Referral Program

What is the Vivid Savings Referral program?

The Vivid Savings Referral program is a program to reward existing Vivid Account Holders with a $5 cash credit to their Vivid Savings Account when they refer their family or friends to open a Vivid Savings Account.

When is the validity period of the Vivid Savings Referral program?

The Vivid Referral Program is valid from 1 February 2021 to 30 April 2021 both dates inclusive or such extended period as Singapura Finance Ltd may decide.

How do I qualify for this?

You must be a current Vivid Savings Account holder and your mobile phone must be registered with Singapura Finance Ltd and the person you referred must not be an existing Vivid Account Holder; and or has closed a Vivid Savings Account within the past 12 months.

I have referred a friend to open the Vivid Savings Account. When will I get the cash credit?

The cash credit will be credited to your Vivid Savings Account on the 15th of the month following the successful referral.

How do I know that my referral is successful?

The referral is considered successful when:

1. The person (the *New Customer*) who is being referred by you submits a Vivid Account Application online indicating your mobile number under the “Referral” column within the Promotional period; and

2. The New Customer’s Vivid Savings Account is successfully registered and activated with a minimum of SGD500 initial deposit to the Vivid Savings Account; and

3. The New Customer do not own a Vivid Account, or has been a Vivid Account Holder during the past 12 months.

How can I check whether my friend has successfully open the Vivid Savings Account?

To ensure confidentiality of Singapura Finance Vivid Account Applicants, Singapura Finance will not be able to disclose the status of the application to anyone other than the New Customer.

I have referred a friend to open the account but have not receive the cash credit yet.

You will not be entitled to receive the cash credit if:

1. You are not an existing Vivid Savings Account Holder; and/or

2. Your friend is already a Vivid Savings Account Holder.

3. Your friend had a a Vivid Savings Account in the past 12 months.

4. The Vivid Savings Account was not opened within the Referral period.

Experience Vivid

I made the smart choice

Vivian proudly shares her discovery of Vivid card and its sign up process with Victor. But never would she have expected Victor's response to her!

Watch the video to find out what happened.

I am in control

What do you think is the one thing in common that Vivian, Victor and all of us want when it comes to managing our lives? Think you got the answer?

Watch this video to find out. Oh, and you may just see the Vivian and Victor in you.

I feel more secure

Vivian and Victor happily started the next important milestone in their lives, just to be reminded that life's never all smooth sailing. But thankfully for these pair of friends, their choice of having a Vivid Life proves to be a really smart one.

You'll find yourself asking - what would you do to feel more secure? Enjoy the video!